Privacy Policy

Introduction

This Privacy Policy describes how Schvan (doing business as "IndieGlow"), MSME-registered entity (referred to as "IndieGlow", "we", "our", "us") and its affiliates collect, use, share, protect or otherwise process your information/personal data through our website indieglow.in (hereinafter referred to as "Platform").

Data Controller: Schvan, operating under the trade name IndieGlow, is the data controller responsible for your personal data collected through this Platform.

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy.

If you do not agree, please do not use or access our Platform.

Information We Collect

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to:

Personal Information

  • Name
  • Date of birth
  • Address
  • Telephone/mobile number
  • Email ID
  • Any information shared as proof of identity or address

Sensitive Personal Information

With your consent, we may collect:

  • Bank account information
  • Credit or debit card details
  • Other payment instrument information
  • Biometric information such as facial features or physiological information (when you opt for certain features available on the Platform)

All collection of sensitive personal data is done in accordance with applicable law(s).

Transactional Information

  • Information related to your transactions on the Platform
  • Information from third-party business partner platforms

Behavioral Information

  • Your browsing behavior and preferences
  • Information you choose to provide on our Platform
  • This information is compiled and analyzed on an aggregated basis

You always have the option to not provide information by choosing not to use a particular service or feature on the Platform.

Third-Party Information Collection

When a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party business partner's privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information.

Important Security Notice

If you receive an email or a call from a person/association claiming to be IndieGlow or Schvan seeking personal data like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

How We Use Your Information

We use your personal data for the following purposes:

Service Delivery

  • To provide the services and products you request
  • To assist sellers and business partners in handling and fulfilling orders
  • To enhance customer experience

Customer Support

  • To resolve disputes
  • To troubleshoot problems
  • To provide customer service

Communication

  • To inform you about online and offline offers, products, services, and updates
  • To send you marketing communications (with opt-out options)

Platform Improvement

  • To customize your experience
  • To conduct marketing research, analysis and surveys

Security & Compliance

  • To detect and protect against error, fraud and other criminal activity
  • To enforce our terms and conditions
  • To comply with legal obligations

You understand that your access to these products/services may be affected if permission is not provided to us.

How We Share Your Information

Internal Sharing

We may share your personal data internally within our group entities, corporate entities, and affiliates to:

  • Provide you access to services and products offered by them
  • These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out

Third-Party Sharing

We may disclose personal data to third parties including:

  • Sellers and business partners
  • Logistics partners
  • Payment service providers
  • Prepaid payment instrument issuers
  • Third-party reward programs

Purposes of Third-Party Disclosure

  • To provide you access to our services and products
  • To comply with our legal obligations
  • To enforce our user agreement
  • To facilitate our marketing and advertising activities
  • To prevent, detect, mitigate, and investigate fraudulent or illegal activities

Legal Disclosures

We may disclose personal and sensitive personal data to:

  • Government agencies or authorized law enforcement agencies if required by law
  • In response to subpoenas, court orders, or other legal processes
  • To enforce our Terms of Use or Privacy Policy
  • To respond to claims that content violates the rights of a third party
  • To protect the rights, property or personal safety of our users or the general public

Security Measures

To protect your personal data from unauthorized access, disclosure, loss or misuse, we adopt reasonable security practices and procedures, including:

  • Secure servers for account information
  • Encryption of sensitive data
  • Regular security audits
  • Access controls and authentication

However, please note:

  • The transmission of information over the internet is not completely secure
  • There are inherent risks regarding use of the Platform that cannot always be guaranteed as completely secure
  • You are responsible for ensuring the protection of your login credentials and password

Data Retention and Deletion

Data Retention

  • We retain your personal data for a period no longer than required for the purpose for which it was collected
  • We comply with applicable laws regarding data retention
  • We may retain data if necessary to prevent fraud, for legitimate purposes, or as required by law
  • We may continue to retain your data in anonymized form for analytical and research purposes

Account Deletion

You have the option to delete your account by:

  • Visiting your profile and settings on our Platform, OR
  • Writing to us at the contact information provided below

Please note:

  • Deleting your account will result in losing all information related to your account
  • We may refuse or delay account deletion in case of pending grievances, claims, shipments, or other services
  • Once deleted, you will lose access to the account permanently

Your Rights

You have the right to:

  • Access your personal data
  • Rectify incorrect or incomplete data
  • Update your personal data through functionalities provided on the Platform
  • Delete your account and associated data
  • Withdraw consent for processing your personal data
  • Opt-out of marketing communications

To exercise these rights, you may contact our Grievance Officer using the contact information provided below.

Your Consent

By visiting our Platform or providing your information, you consent to:

  • Collection, use, storage, disclosure and processing of your information in accordance with this Privacy Policy
  • Being contacted through SMS, instant messaging apps, calls and/or email for purposes specified in this Privacy Policy

If you disclose personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

Withdrawal of Consent

You may withdraw your consent by writing to the Grievance Officer with the subject line: "Withdrawal of consent for processing personal data"

Please note:

  • We may verify such requests before acting on them
  • Withdrawal of consent will not be retrospective
  • We may restrict or deny services if we consider the information necessary for providing those services

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our information practices. We will alert/notify you about significant changes to the Privacy Policy as required under applicable laws.

Please check our Privacy Policy periodically for changes.

Grievance Redressal

In accordance with Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are provided below:

Name: Digambar Chavan
Designation: Proprietor
Company: Schvan (doing business as IndieGlow)
Address: 101 A Diamond Park, Virar East, Palghar, Maharashtra 401305
Email: schvanglow@gmail.com
Phone: +1 7327397960
Working Hours: Monday - Friday (9:00 AM - 6:00 PM IST)

Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us:

Legal Entity: Schvan (d/b/a IndieGlow)
Email: schvanglow@gmail.com
Phone: +1 7327397960
Address: 101 A Diamond Park, Virar East, Palghar, Maharashtra 401305

This Privacy Policy is governed by the laws of India.